Our Consultants

VAL ALEXANDER

Val is a highly motivated, enthusiastic and professional consultant working in leadership, management, learning and personal development. She gained an Advanced Diploma in Training and Development in 2004, has over 16 years experience in learning and development, and many years experience of management. Val is a member of the Chartered Management Institute and specialises in four main areas, Management, Assessment and Accreditation, Learning and Personal Development.

"Excellent trainer with an obvious in-depth knowledge of the subjects covered. Thoroughly enjoyable, very well presented, supportive and encouraging."

ALASTAIR ALFORD

Alastair has enjoyed a career in consultancy for over 20 years.

Over the past eight years he has facilitated 'vision goal setting' and used the Myers Briggs Type Indicator for 'team building' and 'personal development'.

As an NLP Master Practitioner, Alastair has become involved with mentoring, coaching and counselling both in the business environment and in private practice. He tends to specialise in stress management, negotiation, communication and visioning.

"Exceptional. Easy to approach, knowledgeable, great presentation skills and looks as though he really enjoys his work."

TERRI BATES

A Consultant and trainer with twenty years experience who is committed to delivering management and personal development programmes for both private and public sector organisations. Specialisms developed include Project Management, Problem Solving & Decision Making, Personal Awareness and Personal Effectiveness.

"Terri is very professional and knowledgeable. She has a very effective style and responded well to the group."

TRISHA BENNETT

Trisha's progressive career has provided her with diverse skills, extensive knowledge and a positive attitude. This includes strong leadership, self-motivation, reliability, enthusiasm, a good sense of humour, tenacity and a commitment to all her work. She has highly developed presentation and communication skills and works with people at all levels within the private, public and voluntary sectors.

A human resource and training professional with experience in general management, marketing, consultancy and research, underpinned by recognised qualifications.

"Very open and friendly. I felt she was very supportive towards the group."

PHILIPPA BOGLE

Philippa is a Business Development and Senior HR Consultant, with an unusual breadth of sector and function experience; covering marketing, recruitment, business strategy and performance, HR development and product/service design.

Designer and deliverer of a very broad range of management, behavioural and organisational skills and techniques - from staff to CEO level - in commercial and public sectors

"Philippa really knew her subject. Great presentation from a very nice lady."

GEORGE BOYER

George Boyer is a consultant specialising in management consultancy, training and the development and implementation of management development solutions. He has designed and delivered a wide variety of management training events. His particular areas of expertise are the management of change within the public sector, accredited learning for managers and the delivery of management training.

George has been working in this field for twenty years.

"George was very professional and he knew his subject well. A very easy going and approachable trainer."

LISA BURTON

Lisa has a wide range of experience in the design and delivery of a full range of interpersonal skills, management and sales training programmes. Lisa is a qualified trainer and an NLP Master Practitioner, and is qualified to apply and interpret the SDI psychometric test. Lisa has worked with a wide range of public and private sector businesses to design and deliver sales, management and inter-personal skills training and development solutions.

"Lisa was very professional in her delivery and knew her materials thoroughly. She had a great rapport with the group."

ANGELA SABIN

Angela is a professional and enthusiastic training consultant with over 20 year's experience in training and development. A Fellow of CIPD, she has a track record in adding commercial value for her clients, and a reputation for always meeting deadlines. Angela specialises in three main areas, Management, Trainer, and Personal Development. Angela set up dynamic learning solutions in 1994 and has since worked with clients in both the public and private sectors, designing, delivering and developing a range of development interventions. Clients include HM Revenue & Customs, MOD, The Met Office, House of Commons, CSA, UK Passport Agency, HM Treasury and English Nature.

"Angela is very professional. She knows the subject well and tunes into participant's needs instinctively. She displays an energy that is inspiring."

SUE FU

Sue has extensive experience and background of the customer service industry, having operated at the forefront of a multi-cultural international airline for 15 years. Her reputation for professionalism, her ability to achieve results, her friendliness and her approachability saw her rapidly promoted to a supervisory position. This position required her to motivate customer service teams to achieve customer service targets.

"Sue clearly knows her stuff and is very good at what she does."

ERIC GALLOWAY

A graduate with experience in a wide range of industries and 35 years experience in management, training, personnel, consultancy, trade union negotiation and change management. Personal qualities are tough minded, ability to see tasks through, good negotiating, influencing, communications and team working skills.

Eric specialises in the delivery of management development, personal effectiveness, team building and human resource training.

"Excellent delivery. It's amazing how much we covered in just 5 days."

HELEN GEOGHEGAN

Helen Geoghegan is a Training and Development Consultant, who has worked for the past five years under the business name 'Waterfall Personal Development'. Helen's fields of expertise are leadership, management development, personal development, and team building. She offers a wide range of skills in material design and delivery, coaching and facilitation. A qualified NLP Master Practitioner, Helen is also a member of the Institute of Leadership and Management (ILM).

"Helen is very approachable and friendly. Thanks for a really great workshop."

AMANDA GIBSON-SMITH

A professional Management and Development consultant with 20 years experience gained in commercial and public sector organisations.

Amanda is highly motivated and effective in the design, delivery and evaluation of skill and capability solutions for individuals and teams.

Specialisms include Process and Productivity Improvement, Sales and Service, Team Development, Problem Solving and Decision Making and Interpersonal Enhancement, including Assertiveness and Personal Evaluation.

"Very good facilitator. She made the sessions enjoyable and got everyone involved."

EILEEN GOODALL

Eileen is a highly experienced HR Consultant with specific skills and experience in the outplacement and career management sector. Until 1994 she was Human Resource Director for Adecco and has since held the position of Director, Professional Services for Lee Hecht Harrison, one of the world's top Career Management Consultancies with over 120 offices worldwide. As such she was responsible for the design and delivery of group and 1:1 leadership, personal development and outplacement programmes. In addition to being CIPD qualified, Eileen also holds qualifications in Workplace Counselling, Assessment, NLP and Mediation and has facilitated a wide range of interventions in both the top 500 FTSE and public sector organisations.

"Eileen is well presented, confident, reassuring and extremely helpful which all added to the enjoyment of the course."

ANNA GUEST

An enthusiastic, highly motivated and achievement-focused coach, trainer and facilitator, Anna specialises in designing and delivering participative, goal-oriented development programmes designed to facilitate each individual in developing their own potential according to their personal aspirations and strengths.

Anna is highly involved in the development of the coaching and mentoring profession. The majority of her coaching is achieved through one-to-one programmes and participative skills workshops, supported by training needs analysis, competency frameworks and 360 degree and skill assessments where appropriate. She also has access to psychometric profiling services to support these programmes where relevant. Her approach is based on combining a formal, documented framework with a flexible, interactive working style tailored to the needs of the individual and set within the context of personal development planning.

"Very credible trainer. Her observation and feedback skills were superb."

VINCENT GUY

Vincent has more than 20 years' experience as a consultant, trainer and writer on communication and collaboration in international business. A skilled linguist, fluent in French, German and Spanish, Vincent also has a keen interest in the non-verbal aspects of communication.

Vincent has designed and run training events for business people on such topics as Creativity, Self Management, Team Building and Change Management.

"Excellent trainer. He knew his subject inside out."

KATE HILL

An enthusiastic and professional self-employed training and business consultant with a wide breadth of experience across a variety of industrial sectors. Kate's experience has been focused around design and delivery of both bespoke and standardised training programmes for a variety of clients. In addition she has also been involved in business development consultancy, event organisation and developing staff in training, presenting and selling skills.

Core subjects for training would include Team Building, Management Skills, Assertiveness, Communication Skills, Negotiating Techniques, Reception Skills, Presentation Skills, Managing Meetings, Financial Accounting and Budgetary Control.

"Excellent! Very professional, knowledgeable and supportive."

DAVID HUGHES

David has more than 30 years experience as a professional trainer and management consultant, working in both private and public sector organisations. Although he has helped to develop people to maximise their potential through a wide range of planned interventions, his particular expertise lies is in the fields of leadership, teambuilding, coaching, management development, strategic management and change management.

He has worked with a number of blue chip companies, both as an internal training manager and as an external consultant. Latterly, he has designed and delivered progressive management and leadership development programmes to the British Fire Service.

"Clearly expert at his job. He knew all the subjects well and the delivery style and pace were just right."

JENNY JAMES

Jenny is a lively, enthusiastic trainer who believes that high quality training and development, tailored to individuals' needs, will improve performance of managers and staff, increase job satisfaction and reduce staff turnover, thereby optimising results. She works mainly with soft skills and develops programmes that make it easy for learning to be transferred to the workplace.

Jenny's portfolio covers many aspects of management, communication and interpersonal skills.

"Jenny was excellent. She was clear and concise and kept the course moving smoothly. The pace was just right."

DAVID JENKINS

David's work since the 1960s has involved a high degree of analysis. He has shown himself able to interpret detailed customer requirements as well as policy documents and manuals. He has also had to evaluate written proposals, tender documents and directives from Government as part of his involvement in procurement of equipment and services.

David has operated as a freelance training consultant since 1997 and in this role he has worked in England, Scotland, Northern Ireland and Wales.

Since his time as a HR Manager, David has maintained a keen interest in workplace counselling and outplacement.

"Excellent trainer with obvious in-depth knowledge of the subjects covered. Thoroughly enjoyable workshop."

ANDY LITTLEY

An experienced freelance Training Consultant who has been involved in the design and delivery of training interventions for both the public and private sector. Andy also does item writing for several financial services companies and has been involved in 'open' courses covering a range of skills and competencies including Leadership styles / concepts (inc Situational Leadership), Performance Management, Coaching & Mentoring, Project Management and Effective Communications (written and verbal).

"Very honest and approachable trainer. He made the course fun."

BRIAN LOMAS

Brian is a business consultant and trainer of some 15 years standing - during which time he has also had four business books published and been a visiting lecturer at Southampton University's Business School. His CV includes senior international line management roles before becoming Head of Marketing & Business Development for a major UK retailer.

As a trainer/consultant, he has one key tenet: the real value that customers want from a business consultant/trainer is that the learning, the output, is readily transferable to the workplace to enhance the performance of the individual, team and organisation. His style is therefore highly participative, positive, challenging and encouraging of others to question and challenge him to maximise the potential benefit that learning experiences should provide.

"Very friendly and approachable throughout the course."

VALERIE MIDDLETON

Valerie has had a progressive career resulting in a highly developed understanding of organisations, their people, their needs and their development. Valerie is self motivated and believes in continuous personal development both for herself and for others.

Experience has been gained in various capacities: Project Leader, Project Manager, Training Manager and Training Consultant. This experience coupled with a resourceful, motivated and responsible personality has led to a successful and enterprising career within these fields.

Valerie has over 20 years of experience in developing people and is currently working in both public and private sector organisations. Her voluntary work centres around Community Mediation, Primary Health Care and Carers.

"A very good course, expertly delivered by Valerie. I would recommend this course to all."

MARK NORRIS

Mark is a Human Resource and Staff Development Specialist with significant General Management and Customer Services experience. Practical operational skills in the design, delivery and management of staff development programmes and competency frameworks have been honed in the highly competitive general insurance IT sector. Recent MBA Graduate, Associate Member of the CIPD, Member of the National Mentoring Network.

"Mark has a very easygoing, calm, measured style. He brought some great personal anecdotes that enhanced the delivery."

JO POGSON

Jo Pogson is an experienced trainer with excellent interpersonal skills specialising in training design, development and delivery, needs analysis, business analysis, process modelling and testing. Training expertise includes customer service, sales, interpersonal skills and management development. Jo has experience in a variety of industries including Media, telecomms, travel, IT and utilities. Her strengths lie in the ability to produce accessible and relevant training in a people and team focussed environment.

"Excellent course delivered by an excellent tutor!"

JOAN PORTER-BUTLER

An enthusiastic, motivated HR Professional with line management experience and a proven track record in all aspects of Human Resource Management. Joan is a skilled communicator with empathetic listening skills. Working in partnership with senior management teams Joan is accountable for strategic HR development to achieve business goals. Joan has particular skills in Talent Management, Change Management, Employee Relations, Reward and Recognition and Leadership.

MARK ROSE

Mark has over 20 years managerial experience encompassing both operational management and training & development from working with several leading organisations. He is commercially focused and used to working in dynamic, rapidly changing environments where training effectiveness is measured by the end results.

Mark's expertise lies in his ability to develop creative, yet pragmatic solutions which encourage people to build on their strengths and maximise their potential.

"Mark has a very easy going, calm and managed style. A very professional trainer"

QUENTIN ROSS-SMITH

After leaving college, Quentin became a Trainee Hotel Manager, working his way up to Hotel Manager. He then specialised in Training as a Training Manager and 19 years ago, set up his own Training Consultancy concentrating on Management, Supervisory, Customer Service and Sales Training.

Running his own training consultancy, QRS Training and QRS International Ltd with a team of self employed training consultants specialising in Management / Supervisory Development, Sales and Customer Handling Skills. Over the past 16 years, Quentin has been responsible for the development of a number of initiatives with large multi national companies.

"Very confident and a great communicator. Quentin made the course a pleasure."

JOY SMART

An energetic and sympathetic trainer committed to helping all delegates to maximise their potential.

For over 15 years Joy has been working in consultancy and training for organisations varying from blue chip to local government and manufacturing.

During that time, she has developed special expertise in the areas of personal effectiveness i.e. Communication and interpersonal skills, time management and stress management. Joy is also a Prince2 Practitioner.

"Great delivery, good pace, excellent time management."

TONY WALTON

Tony is a management consultant and trainer providing a wide range of management and interpersonal skills training as well as specialist training and consultancy in the area of quality and environmental management and auditing.

Tony has been involved in training development and delivery since 1983.

"Tony is very approachable and easy to understand. He certainly knew the subject well."

JANIE WILSON

Janie has been an Independent Management Consultant and facilitator since 1990, providing high quality and creative services primarily to the Not for Profit sectors. She has a varied and diverse consultancy practice working with; People orientated organisations, Creative transformational change for individuals and organisations, Dealing with complexity, Partnership working and Individual, local, national and international agendas. Janie's areas of expertise include Coaching & Mentoring, Leadership, Action Learning, Building and developing high performing teams and Facilitating complex processes.

"A very enthusiastic and knowledgeable trainer."

MARGARET WOOD

Margaret is a professional and enthusiastic training consultant with over 12 years experience in training and development. A Member of the Chartered Management Institute she is committed to achieving the highest standards particularly in respect of management qualifications. She is also an Affiliate of the Chartered Institute of Personnel & Development.

Margaret specialises in the areas of Management, Assessment & Accreditation, Equality and Diversity and Personal Development.

"Fantastic trainer! The most interesting training I've ever had."

dls - Dynamic Learning Solutions Ltd. ...meeting the needs and expectations of our clients
Home About DLS Ltd Design of Interventions Facilitating Interventions Evaluating Interventions Diversity & Development Diversity & Facilitation Our Consultants Personal Development Topic List Case Studies Management Development Topic List Case Studies Leadership Development Topic List Case Studies Team Development Executive Coaching Coaching & Mentoring Solutions Executive Coaching Services Assessment & Development Centres Overview Job Analysis Options for Initial Sift Briefing Assessor Training Overview of Selection Methods Follow Up Why Use Dynamic Learning Solutions? Action Learning What is Action Learning? Setting Up Action Learning Action Learning Meetings Contact Us Contact Details Web Form for Enquiries Joining Us Being an Associate Code of Conduct Assessment Process Join Us Contact Us	Our Consultants VAL ALEXANDER Val is a highly motivated, enthusiastic and professional consultant working in leadership, management, learning and personal development. She gained an Advanced Diploma in Training and Development in 2004, has over 16 years experience in learning and development, and many years experience of management. Val is a member of the Chartered Management Institute and specialises in four main areas, Management, Assessment and Accreditation, Learning and Personal Development. "Excellent trainer with an obvious in-depth knowledge of the subjects covered. Thoroughly enjoyable, very well presented, supportive and encouraging." ALASTAIR ALFORD Alastair has enjoyed a career in consultancy for over 20 years. Over the past eight years he has facilitated 'vision goal setting' and used the Myers Briggs Type Indicator for 'team building' and 'personal development'. As an NLP Master Practitioner, Alastair has become involved with mentoring, coaching and counselling both in the business environment and in private practice. He tends to specialise in stress management, negotiation, communication and visioning. "Exceptional. Easy to approach, knowledgeable, great presentation skills and looks as though he really enjoys his work." TERRI BATES A Consultant and trainer with twenty years experience who is committed to delivering management and personal development programmes for both private and public sector organisations. Specialisms developed include Project Management, Problem Solving & Decision Making, Personal Awareness and Personal Effectiveness. "Terri is very professional and knowledgeable. She has a very effective style and responded well to the group." TRISHA BENNETT Trisha's progressive career has provided her with diverse skills, extensive knowledge and a positive attitude. This includes strong leadership, self-motivation, reliability, enthusiasm, a good sense of humour, tenacity and a commitment to all her work. She has highly developed presentation and communication skills and works with people at all levels within the private, public and voluntary sectors. A human resource and training professional with experience in general management, marketing, consultancy and research, underpinned by recognised qualifications. "Very open and friendly. I felt she was very supportive towards the group." PHILIPPA BOGLE Philippa is a Business Development and Senior HR Consultant, with an unusual breadth of sector and function experience; covering marketing, recruitment, business strategy and performance, HR development and product/service design. Designer and deliverer of a very broad range of management, behavioural and organisational skills and techniques - from staff to CEO level - in commercial and public sectors "Philippa really knew her subject. Great presentation from a very nice lady." GEORGE BOYER George Boyer is a consultant specialising in management consultancy, training and the development and implementation of management development solutions. He has designed and delivered a wide variety of management training events. His particular areas of expertise are the management of change within the public sector, accredited learning for managers and the delivery of management training. George has been working in this field for twenty years. "George was very professional and he knew his subject well. A very easy going and approachable trainer." LISA BURTON Lisa has a wide range of experience in the design and delivery of a full range of interpersonal skills, management and sales training programmes. Lisa is a qualified trainer and an NLP Master Practitioner, and is qualified to apply and interpret the SDI psychometric test. Lisa has worked with a wide range of public and private sector businesses to design and deliver sales, management and inter-personal skills training and development solutions. "Lisa was very professional in her delivery and knew her materials thoroughly. She had a great rapport with the group." ANGELA SABIN Angela is a professional and enthusiastic training consultant with over 20 year's experience in training and development. A Fellow of CIPD, she has a track record in adding commercial value for her clients, and a reputation for always meeting deadlines. Angela specialises in three main areas, Management, Trainer, and Personal Development. Angela set up dynamic learning solutions in 1994 and has since worked with clients in both the public and private sectors, designing, delivering and developing a range of development interventions. Clients include HM Revenue & Customs, MOD, The Met Office, House of Commons, CSA, UK Passport Agency, HM Treasury and English Nature. "Angela is very professional. She knows the subject well and tunes into participant's needs instinctively. She displays an energy that is inspiring." SUE FU Sue has extensive experience and background of the customer service industry, having operated at the forefront of a multi-cultural international airline for 15 years. Her reputation for professionalism, her ability to achieve results, her friendliness and her approachability saw her rapidly promoted to a supervisory position. This position required her to motivate customer service teams to achieve customer service targets. "Sue clearly knows her stuff and is very good at what she does." ERIC GALLOWAY A graduate with experience in a wide range of industries and 35 years experience in management, training, personnel, consultancy, trade union negotiation and change management. Personal qualities are tough minded, ability to see tasks through, good negotiating, influencing, communications and team working skills. Eric specialises in the delivery of management development, personal effectiveness, team building and human resource training. "Excellent delivery. It's amazing how much we covered in just 5 days." HELEN GEOGHEGAN Helen Geoghegan is a Training and Development Consultant, who has worked for the past five years under the business name 'Waterfall Personal Development'. Helen's fields of expertise are leadership, management development, personal development, and team building. She offers a wide range of skills in material design and delivery, coaching and facilitation. A qualified NLP Master Practitioner, Helen is also a member of the Institute of Leadership and Management (ILM). "Helen is very approachable and friendly. Thanks for a really great workshop." AMANDA GIBSON-SMITH A professional Management and Development consultant with 20 years experience gained in commercial and public sector organisations. Amanda is highly motivated and effective in the design, delivery and evaluation of skill and capability solutions for individuals and teams. Specialisms include Process and Productivity Improvement, Sales and Service, Team Development, Problem Solving and Decision Making and Interpersonal Enhancement, including Assertiveness and Personal Evaluation. "Very good facilitator. She made the sessions enjoyable and got everyone involved." EILEEN GOODALL Eileen is a highly experienced HR Consultant with specific skills and experience in the outplacement and career management sector. Until 1994 she was Human Resource Director for Adecco and has since held the position of Director, Professional Services for Lee Hecht Harrison, one of the world's top Career Management Consultancies with over 120 offices worldwide. As such she was responsible for the design and delivery of group and 1:1 leadership, personal development and outplacement programmes. In addition to being CIPD qualified, Eileen also holds qualifications in Workplace Counselling, Assessment, NLP and Mediation and has facilitated a wide range of interventions in both the top 500 FTSE and public sector organisations. "Eileen is well presented, confident, reassuring and extremely helpful which all added to the enjoyment of the course." ANNA GUEST An enthusiastic, highly motivated and achievement-focused coach, trainer and facilitator, Anna specialises in designing and delivering participative, goal-oriented development programmes designed to facilitate each individual in developing their own potential according to their personal aspirations and strengths. Anna is highly involved in the development of the coaching and mentoring profession. The majority of her coaching is achieved through one-to-one programmes and participative skills workshops, supported by training needs analysis, competency frameworks and 360 degree and skill assessments where appropriate. She also has access to psychometric profiling services to support these programmes where relevant. Her approach is based on combining a formal, documented framework with a flexible, interactive working style tailored to the needs of the individual and set within the context of personal development planning. "Very credible trainer. Her observation and feedback skills were superb." VINCENT GUY Vincent has more than 20 years' experience as a consultant, trainer and writer on communication and collaboration in international business. A skilled linguist, fluent in French, German and Spanish, Vincent also has a keen interest in the non-verbal aspects of communication. Vincent has designed and run training events for business people on such topics as Creativity, Self Management, Team Building and Change Management. "Excellent trainer. He knew his subject inside out." KATE HILL An enthusiastic and professional self-employed training and business consultant with a wide breadth of experience across a variety of industrial sectors. Kate's experience has been focused around design and delivery of both bespoke and standardised training programmes for a variety of clients. In addition she has also been involved in business development consultancy, event organisation and developing staff in training, presenting and selling skills. Core subjects for training would include Team Building, Management Skills, Assertiveness, Communication Skills, Negotiating Techniques, Reception Skills, Presentation Skills, Managing Meetings, Financial Accounting and Budgetary Control. "Excellent! Very professional, knowledgeable and supportive." DAVID HUGHES David has more than 30 years experience as a professional trainer and management consultant, working in both private and public sector organisations. Although he has helped to develop people to maximise their potential through a wide range of planned interventions, his particular expertise lies is in the fields of leadership, teambuilding, coaching, management development, strategic management and change management. He has worked with a number of blue chip companies, both as an internal training manager and as an external consultant. Latterly, he has designed and delivered progressive management and leadership development programmes to the British Fire Service. "Clearly expert at his job. He knew all the subjects well and the delivery style and pace were just right." JENNY JAMES Jenny is a lively, enthusiastic trainer who believes that high quality training and development, tailored to individuals' needs, will improve performance of managers and staff, increase job satisfaction and reduce staff turnover, thereby optimising results. She works mainly with soft skills and develops programmes that make it easy for learning to be transferred to the workplace. Jenny's portfolio covers many aspects of management, communication and interpersonal skills. "Jenny was excellent. She was clear and concise and kept the course moving smoothly. The pace was just right." DAVID JENKINS David's work since the 1960s has involved a high degree of analysis. He has shown himself able to interpret detailed customer requirements as well as policy documents and manuals. He has also had to evaluate written proposals, tender documents and directives from Government as part of his involvement in procurement of equipment and services. David has operated as a freelance training consultant since 1997 and in this role he has worked in England, Scotland, Northern Ireland and Wales. Since his time as a HR Manager, David has maintained a keen interest in workplace counselling and outplacement. "Excellent trainer with obvious in-depth knowledge of the subjects covered. Thoroughly enjoyable workshop." ANDY LITTLEY An experienced freelance Training Consultant who has been involved in the design and delivery of training interventions for both the public and private sector. Andy also does item writing for several financial services companies and has been involved in 'open' courses covering a range of skills and competencies including Leadership styles / concepts (inc Situational Leadership), Performance Management, Coaching & Mentoring, Project Management and Effective Communications (written and verbal). "Very honest and approachable trainer. He made the course fun." BRIAN LOMAS Brian is a business consultant and trainer of some 15 years standing - during which time he has also had four business books published and been a visiting lecturer at Southampton University's Business School. His CV includes senior international line management roles before becoming Head of Marketing & Business Development for a major UK retailer. As a trainer/consultant, he has one key tenet: the real value that customers want from a business consultant/trainer is that the learning, the output, is readily transferable to the workplace to enhance the performance of the individual, team and organisation. His style is therefore highly participative, positive, challenging and encouraging of others to question and challenge him to maximise the potential benefit that learning experiences should provide. "Very friendly and approachable throughout the course." VALERIE MIDDLETON Valerie has had a progressive career resulting in a highly developed understanding of organisations, their people, their needs and their development. Valerie is self motivated and believes in continuous personal development both for herself and for others. Experience has been gained in various capacities: Project Leader, Project Manager, Training Manager and Training Consultant. This experience coupled with a resourceful, motivated and responsible personality has led to a successful and enterprising career within these fields. Valerie has over 20 years of experience in developing people and is currently working in both public and private sector organisations. Her voluntary work centres around Community Mediation, Primary Health Care and Carers. "A very good course, expertly delivered by Valerie. I would recommend this course to all." MARK NORRIS Mark is a Human Resource and Staff Development Specialist with significant General Management and Customer Services experience. Practical operational skills in the design, delivery and management of staff development programmes and competency frameworks have been honed in the highly competitive general insurance IT sector. Recent MBA Graduate, Associate Member of the CIPD, Member of the National Mentoring Network. "Mark has a very easygoing, calm, measured style. He brought some great personal anecdotes that enhanced the delivery." JO POGSON Jo Pogson is an experienced trainer with excellent interpersonal skills specialising in training design, development and delivery, needs analysis, business analysis, process modelling and testing. Training expertise includes customer service, sales, interpersonal skills and management development. Jo has experience in a variety of industries including Media, telecomms, travel, IT and utilities. Her strengths lie in the ability to produce accessible and relevant training in a people and team focussed environment. "Excellent course delivered by an excellent tutor!" JOAN PORTER-BUTLER An enthusiastic, motivated HR Professional with line management experience and a proven track record in all aspects of Human Resource Management. Joan is a skilled communicator with empathetic listening skills. Working in partnership with senior management teams Joan is accountable for strategic HR development to achieve business goals. Joan has particular skills in Talent Management, Change Management, Employee Relations, Reward and Recognition and Leadership. MARK ROSE Mark has over 20 years managerial experience encompassing both operational management and training & development from working with several leading organisations. He is commercially focused and used to working in dynamic, rapidly changing environments where training effectiveness is measured by the end results. Mark's expertise lies in his ability to develop creative, yet pragmatic solutions which encourage people to build on their strengths and maximise their potential. "Mark has a very easy going, calm and managed style. A very professional trainer" QUENTIN ROSS-SMITH After leaving college, Quentin became a Trainee Hotel Manager, working his way up to Hotel Manager. He then specialised in Training as a Training Manager and 19 years ago, set up his own Training Consultancy concentrating on Management, Supervisory, Customer Service and Sales Training. Running his own training consultancy, QRS Training and QRS International Ltd with a team of self employed training consultants specialising in Management / Supervisory Development, Sales and Customer Handling Skills. Over the past 16 years, Quentin has been responsible for the development of a number of initiatives with large multi national companies. "Very confident and a great communicator. Quentin made the course a pleasure." JOY SMART An energetic and sympathetic trainer committed to helping all delegates to maximise their potential. For over 15 years Joy has been working in consultancy and training for organisations varying from blue chip to local government and manufacturing. During that time, she has developed special expertise in the areas of personal effectiveness i.e. Communication and interpersonal skills, time management and stress management. Joy is also a Prince2 Practitioner. "Great delivery, good pace, excellent time management." TONY WALTON Tony is a management consultant and trainer providing a wide range of management and interpersonal skills training as well as specialist training and consultancy in the area of quality and environmental management and auditing. Tony has been involved in training development and delivery since 1983. "Tony is very approachable and easy to understand. He certainly knew the subject well." JANIE WILSON Janie has been an Independent Management Consultant and facilitator since 1990, providing high quality and creative services primarily to the Not for Profit sectors. She has a varied and diverse consultancy practice working with; People orientated organisations, Creative transformational change for individuals and organisations, Dealing with complexity, Partnership working and Individual, local, national and international agendas. Janie's areas of expertise include Coaching & Mentoring, Leadership, Action Learning, Building and developing high performing teams and Facilitating complex processes. "A very enthusiastic and knowledgeable trainer." MARGARET WOOD Margaret is a professional and enthusiastic training consultant with over 12 years experience in training and development. A Member of the Chartered Management Institute she is committed to achieving the highest standards particularly in respect of management qualifications. She is also an Affiliate of the Chartered Institute of Personnel & Development. Margaret specialises in the areas of Management, Assessment & Accreditation, Equality and Diversity and Personal Development. "Fantastic trainer! The most interesting training I've ever had."
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dls - Dynamic Learning Solutions Ltd.

...meeting the needs and expectations of our clients